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search our store FAQ Show all FAQ'sDelivery General International Shipping Products Returns & Exchange How do i know if you have sent my items? Are the Skincare, Cosmetics and Fragrances Genuine? How will my items be sent out? How can you Post fragile items? Can we arrange for a meet up to collect my items? Will my items be sent via Registered Postage? I have spent less than $100 but i would like to have my item sent via Registed mail How is the Shipping charges being calculated? When will my item be shipped? I have bought an item but i changed mind. What are Travel Sized Skincare I know you are Based in Singapore, Do you ship worldwide? I have received my package but i changed my mind. Can i ask for a Refund? I have made payments, but i have not received my items. Can i change my mind? Why must I register myself for my purchase? What is the Currency used in your website? Delivery Time Frame for combined shipment. What is the Currency used? What is the Currency used ? I am looking for a product but i can't find it here. Q: How do i know if you have sent my items? How do i know if you have sent my items? A: You can track your shipment status on our website http://www.my-peau.com/Store/WsordStatCust.asp  Top  Next» Q: Are the Skincare, Cosmetics and Fragrances Genuine? Are the Skincare, Cosmetics and Fragrances Genuine? A: All products are imported by Local Distributors and have their company stickers on each product. Batch code can be found printed on all cosmetic and skincare products. It identifies and indicates the manufactured date of the product. If you wish to clarify the manufactured date of the product, you can visit any of the cosmetics counter available at department stores. Expiry date of product is usually three (3) years from the manufactured date. «Previous Top  Next» Q: How will my items be sent out? How will me items be sent? A: I use Singpost for local postage. If the item(s) are too bulky for Postage, self collection (on a case to case basis) or delivery by hand can be made. «Previous Top  Next» Q: How can you Post fragile items? I have purchased Purfumes and Compact Powders. Wouldn't they break? A: All items are checked and are bubble wrapped for postage. To date, we have 0% occurance of items being damaged in the process. «Previous Top  Next» Q: Can we arrange for a meet up to collect my items? Can we arrange for a meet up to collect my items? A: I am so sorry, it would be very difficult to arrange for a meet up because I have a young child to look after. If your purchase is big, I will try to arrange for delivery. «Previous Top  Next» Q: Will my items be sent via Registered Postage? Will my items be sent via Registered Postage? A: All Items above valued above SGD$100 will be sent via Singpost Registered Mail. Spend above $150 and have your items send via Registered Mail FREE. «Previous Top  Next» Q: I have spent less than $100 but i would like to have my item sent via Registed mail I have spent less than $100 but i would like to have my item sent via Registed mail. How do I request for it? A: No Problem. During check out, specify the instructions to send via Registered under "Comments" when you check out, and we will re-issue you a new invoice. A $2.24 will be added into the invoice. «Previous Top  Next» Q: How is the Shipping charges being calculated? How is the Shipping charges being calculated? A: Very Simple! We charge a flat fee of $1 for purchases below $150. Once your purchase it $100, it will be posted out by REGISTERED MAIL by default. This is applicable for all Sales within Singapore. «Previous Top  Next» Q: When will my item be shipped? Why do you need to take a maximum of 7 days to deliver my item? A: Some of the products are "pre order" meaning when you purchase, we will indent the stock from our supplier. Cut off date is every Friday when i consolidate all orders. Usually i will send them all out on the following Monday. «Previous Top  Next» Q: I have bought an item but i changed mind. I have bought an item but i changed mind. Can I exchange? A: Exchanges can only be made within 2 days after items are posted out and in unused and packaging intact condition. Strictly no exchange for items which are deemed damaged or used by customers. «Previous Top  Next» Q: What are Travel Sized Skincare What exactly are "Travel Sized Skincare" ? A: "Travel Sized Skincare" are Products that are in sample size. They are GWP, and therefore you will see "not for sale' on it's packaging. «Previous Top  Next» Q: I know you are Based in Singapore, Do you ship worldwide? I know you are Based in Singapore, Do you ship worldwide? A: Yes, Please contact us for a Quotation on Shipping Charges. We use SingPost to deliver your order. Let us know your prefered mode of Delivery For more information, Please visit http://www.speedpost.com.sg/Worldwidecomparison.html «Previous Top  Next» Q: I have received my package but i changed my mind. Can i ask for a Refund? I have made a purchase, and i changed my mind. Can i ask for a Refund? A: Well.. It really depends. We allow Exchange & Refunds on a case to case basis. Most importantly, the item must still be intact in it's Original packing, unopened. Customer will need to bare postage charges for Return items and Re-delivery of exchanged items. For refunds, Full amount will be returned LESS OFF shipping charges incurred. «Previous Top  Next» Q: I have made payments, but i have not received my items. Can i change my mind? I have made payments, but i have not received my items. Can i change my mind? A: Good Question! Refunds can be arranged if i have not placed any orders with my supplier, and provided it is not an indent item (meaning i have to make special order for it eg. Compact Powders, Lip Sticks etc..) Yes I will allow refunds. «Previous Top  Next» Q: Why must I register myself for my purchase? Why must I register myself for my purchase? A: We collect personal information such as your name, address, e-mail address and contact numbers which identifies you as an individual and so that we can contact you during delivery. We will not share your personal information with any third-party without your explicit consent. «Previous Top  Next» Q: What is the Currency used in your website? What is the Currency used in your website? A: All amount displayed are dealed in Singapore Dollars (SGD). «Previous Top  Next» Q: Delivery Time Frame for combined shipment. I have purchased afew items but they have different Delivery Time Frame. A: Some of our products are ready stock and some are Pre Orders. We will send out items together once all items are ready. Do rest assure that we will expedite all orders to be posted out ASAP. «Previous Top  Next» Q: What is the Currency used? What is the Currency used? And where are you located? A: All prices are quoted in Singapore Dollars SGD. We operate out of Singapore. «Previous Top  Next» Q: What is the Currency used ? What currency is being used for your products? A: All prices are quoted in SGD (Singapore Dollars) «Previous Top  Next» Q: I am looking for a product but i can't find it here. I am looking for a particular item, and it's by one of the brands you are selling. I cannot find it on your website. A: No Problem. As long as you can find it over the retail counters, we will be able to source for it. You can email us for a no obligation quote for the item you are looking for. «Previous Top

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